Hangs or crashes while launching
Document ID: 284223
If Studio previously launched successfully and now does not, review any changes that have been made to the computer recently for possible clues. If necessary, undo the changes to see if the problem goes away.
Further troubleshooting steps:
1. Restart the computer: Unstable software behavior of undetermined cause can often be fixed by resetting the system. This is almost always a good place to start when troubleshooting.
2. Wait a few minutes: If Avid Studio still won’t launch, wait a few minutes to let it finish launching. On some computers it may take a little while for the launch to complete.
3. Update Studio: When troubleshooting any problem, it is always best to use the latest version of the software if possible.
4. Disconnect capture hardware: If possible, unplug any capture hardware and try launching Avid Studio again. If you can’t launch with your webcam plugged in, try it unplugged, and vice-versa. You may have to set the webcam up in the same way every time you launch Studio.
5. Download and reinstall hardware drivers: During the Studio software launch process we do check that you have a DirectX compatible graphics and sound card. Download and reinstall the latest version of the driver for the graphics card that is on your system. Many customers have nVIDIA cards, for which the latest drivers should be available from:
Drivers for ATI/AMD cards can be obtained from:
www.amd.com/us/Pages/AMDHomePage.aspx
If you need assistance with this step, please contact the graphics card manufacturer.
6. End background tasks: There are a couple ways to accomplish this. One is to use start-up management software to assist in eliminating unnecessary programs that launch on Windows start-up. Many shareware and freeware programs of this type have been created. Use an Internet search engine such as Google or Yahoo to search for ‘startup managers’. We don’t endorse any particular one, but recommend you try a couple to see which one works best for you.
Alternatively, you can also use the Microsoft System Configuration Utility (msconfig), which is part of Windows, to disable start-up programs.
Whichever route you take, we recommend disabling all programs and then re-enabling them one at a time until the conflicting program is located.
7. Reinstall: If all of the above fail, you may want to try uninstalling Avid Studio from the Control Panel “Programs and Features” list. Once it is uninstalled, reinstall Avid Studio and try launching again.