Troubleshooting

Troubleshooting

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To learn more about

Avid Studio in general

click here to get a list of tutorials available
on our website (internet connection needed)!

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Before you begin troubleshooting, take some time to check your hardware and software installation.

Update your software: We recommend installing the latest operating system updates for Windows. For information on updating Windows see the following web page:

windowsupdate.microsoft.com/default.htm

Check your hardware: Ensure that all installed hardware is functioning normally with the latest drivers, and is not flagged as having a problem in Device Manager (see below). If any devices are flagged you should resolve the issue before starting the installation.

Get the latest drivers: We also highly recommend installing the latest drivers for your sound card and graphics card. Each time it is launched, Avid Studio verifies that both cards support DirectX.

Opening Device Manager: The Windows Vista and Windows 7 Device Manager, which lets you configure your system’s hardware, has an important role in troubleshooting.

The first step in accessing Device Manager is to right-click on My Computer, and then select Properties from the context menu. This opens the System Properties window. The Device Manager button is listed on the left panel.

Ensure that all installed hardware is functioning normally with the latest drivers, and that nothing has been flagged in Device Manager with the yellow exclamation mark icon indicating an error condition. In the case of a driver problem that you cannot resolve yourself, contact the device manufacturer or your computer vendor for assistance.

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